Please carefully inspect your order when it arrives and email us on email@example.com if items are damaged, missing or incorrect. We will evaluate and rectify the issue as soon as possible by providing a replacement of the lost/damaged.
Risk of any loss, damage or deterioration of any Goods will pass to the Customer on Delivery unless we are notified or contacted within 3 working days of you receiving your your items.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and with its original packaging intact.
To start a return, you can contact us at firstname.lastname@example.org and request a returns form, which will include instructions on how and where to send your package (at your own cost). You will also need to provide a receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.
You can always contact us with any questions at email@example.com.